Privacy | Drummond Street Counselling

Introduction

The ADHD Clinic ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services, including ADHD assessments and counselling provided in person and via Telehealth.

By accessing our website or using our services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

a. Information You Provide Directly:

Name, email address, phone number, and other contact details
Date of birth and demographic information
Medical history and health-related information relevant to ADHD assessment and our treatments.
Payment and billing details
Communications with us, including emails, forms, and messages

b. Information Collected Automatically:

When you visit our website, we automatically collect certain technical information, which may include your IP address, browser type, device identifiers, the date and time of your visit, and the pages you access. We collect and use this information for website security monitoring, fraud and abuse prevention, troubleshooting, and to analyse and improve website performance and user experience.
We may disclose this information to our IT service providers, professional advisers (such as lawyers) or law enforcement agencies where reasonably necessary to operate our services, comply with our legal obligations, or protect our rights, staff, clients or the public (for example, in cases of threats, harassment or suspected unlawful activity).
We also use cookies and similar tracking technologies (see Cookies & Tracking Technologies below) to collect usage data, including the pages you visit and how you interact with our website.

c. Information from Third Parties:

Referral information from healthcare providers (with your consent only)
Insurance or payment processing details

3. How We Use Your Information

We use your personal information to:

Provide ADHD assessments and counselling services
We take notes during consultations
We may use automatic speech to text software for note taking. Any speech-to-text note-taking tools are used for clinical documentation only and are stored in line with our usual privacy and security standards.
Schedule and manage appointments
Process payments and insurance claims
Improve and personalise our services
Comply with legal and regulatory requirements
Communicate with you regarding your care and updates to our services

4. How We Share Your Information

We do not sell your personal information. However, we may share your information with:

Healthcare Providers: To coordinate care and provide treatment with your consent or through mandatory reporting.
Payment Processors & Insurance Companies: To facilitate payments and insurance claims
Legal & Regulatory Authorities: When required by law or to protect our legal rights
Technology & Service Providers: To support our website and Telehealth services (e.g., secure video conferencing platforms)

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

6. Telehealth Services & Confidentiality

If you use our Telehealth services, we take precautions to ensure your privacy, including using encrypted platforms and following legal standards for remote healthcare. You are responsible for choosing a private location for your Telehealth sessions where your information remains confidential to other parties.

7. Your Rights & Choices

Depending on your location, you may have the right to:

Access, correct, or delete your personal information
Withdraw consent for data processing (where applicable)
Request restrictions on how your data is used
Obtain a copy of your records

To exercise these rights, contact us at support@theadhdclinic.com.au

8. Cookies & Tracking Technologies

We may use cookies and tracking technologies to improve user experience and analyse website traffic. You can adjust your browser settings to refuse cookies, but this may affect website functionality.

9. Retention of Information

We retain personal information as long as necessary for the purposes outlined in this policy and as required by law and our required registration providers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website with the 'Effective Date' at the top.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

The ADHD Clinic
support@theadhdclinic.com.au

By engaging with us at the clinic via our online booking process, attending sessions and paying account fees, you agree with these terms and conditions.